Manama, May 17 (BNA): The Ministry of Housing and Urban Planning developed the Eskan Bank account opening service by transforming it into a fully automated internal digital process with the goal of accelerating transactions, improving beneficiaries’ experience, and enhancing the efficiency and quality of services provided. This is in line with ongoing government efforts to improve service quality and re-engineer procedures.
Housing Ministry develops Eskan Bank account opening service
By switching from a two-working-day transaction completion time to an instantaneous automated process, the updated service has increased operational efficiency. Additionally, the new system depends on direct information flow rather than paper-based transactions and does away with five previously necessary paperwork.
The development is predicated on 100% automation of the procedural process. The new technology improves the speed, accuracy, and efficiency of government performance by enabling an electronic notification to be issued to the beneficiary to set up an account opening appointment as soon as the electronic contract is approved.
The goal of the development, according to Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning and Chairperson of Eskan Bank, is to streamline the user journey by cutting down on procedural stages, which would assist beneficiaries save time and effort.
Minister Al Rumaihi emphasized the ministry’s ongoing efforts to evaluate and improve all of its electronic services in order to attain the greatest levels of public satisfaction by adding that the development process made it possible for transactions to be automatically referred to through the approved systems.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints “Tawasul,” investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
