Manama, Feb. 19 (BNA): The Ministry of Housing and Urban Planning has enhanced the “Tumooh” financing e-service through 100% full automation and electronic connectivity with participating banks as part of government efforts to improve and re-engineer the quality of services.
Housing Minister announces full automation of Tumooh financing e-service
The processing time has been shortened to 10 days under the improved service. A copy of the applicant’s passport and any valid family passports, copies of family members’ smart card statements, copies of the marriage and divorce certificates for the second and third categories, an original stamped bank statement with the International Bank Account Number (IBAN), and a copy of a valid residency document for non-Bahraini spouses are among the documents that are no longer needed. This helps to streamline processes and enhance the client experience.
The updated version of the Tumooh financing e-service is based on 100% automation of the procedural cycle, from application submission to completion, eliminating the need for paper transactions, according to Minister of Housing and Urban Planning Amna bint Ahmed Al Rumaihi. By streamlining procedures and broadening the groups receiving housing services, she said, this helps to increase the efficiency of the government work system and guarantees that assistance reaches qualified recipients.
The minister went on to say that the Tumooh service update is a part of a larger plan to develop e-services and that several other housing services will soon receive similar upgrades. This will increase the effectiveness of government systems, further the goals of digital transformation, and have a real positive impact on citizens.
Over 1,300 government services have been released, translated, and documented as part of continuous government efforts to develop and re-engineer them; approximately 800 services are now being developed and re-engineered across different government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals and service level agreements, and other suggestions and feedback about government services provide the basis for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
