Manama, Aug. 18 (BNA): In an attempt to enhance the standard of government services and rethink processes, the Ministry of Social Development created its service for updating the data of social program participants.
Social Development Ministry develops service for updating beneficiaries’ data
The development intends to improve the effectiveness of services given to recipients, make access easier, and allow processes to be finished via digital channels.
The service is accessible electronically via the national portal, bahrain.bh, as part of the ministry’s initiatives to increase digital transformation and streamline processes. Instead of going to service centers, beneficiaries can electronically submit requests to change their bank account and contact details, saving time and effort and speeding up request processing.
The established service takes the place of processes that previously needed beneficiaries to physically visit in order to complete transactions and submit requests and documents. In addition to improving data accuracy and integrity through electronic integration with pertinent institutions and eliminating the need to submit papers that may be electronically validated, the integrated digital service now allows beneficiaries to complete and monitor procedures electronically.
The Ministry of Social Development’s Assistant Undersecretary for Community Development, Enas Mohammed Al Majed, stated that the service’s development reflects the ministry’s dedication to constantly improving its offerings and boosting their effectiveness to satisfy beneficiaries’ needs and make services more accessible.
She pointed out that digital transformation helps to improve electronic integration and connectivity with pertinent institutions, increase procedure efficiency, improve data quality, and expedite request processing.
Over 1,300 government services, including 800 that have undergone development and re-engineering across multiple government sectors, have been documented, translated, and published as part of continuous government efforts to create and re-engineer services.
The National Suggestions and Complaints System (Tawasul), investor comments, and mystery shopper reports evaluating government services served as the foundation for these initiatives. Along with helping the government’s digital transformation, they also included the development of rules and service-level agreements, which helped to improve beneficiary experience, service quality, and procedural efficiency.
