Manama, May 14 (BNA): The Ministry of Justice, Islamic Affairs, and Endowments announced the creation of the “Submission of Follow-up Reports and Entitlements” service within the minors’ affairs sector as part of continuous government efforts to improve service quality and re-engineer procedures. Through the service, guardians and their agents can submit financial accounts, administrative work reports, related documents, and entitlements for approval and subsequent distribution in compliance with established protocols.
Justice Ministry develops “Submission of Follow-up Reports and Entitlements” service
By switching to an electronic system and converting application forms into digital formats, the enhanced service has decreased processing time from thirty working days to twenty-one days. A maximum of four process stages, a 50% reduction in the number of necessary papers, and enhancements to the user interface and experience are all part of the development, which will increase overall service efficiency.
The creation of services pertaining to the administration and monitoring of funds under guardianship, according to Judge Issa Sami Al Mannai, Undersecretary of Justice and Islamic Affairs, is a component of continuous initiatives to streamline processes, shorten processing times, and boost service effectiveness.
In order to speed up review and decision-making processes and lower procedural complexity, he pointed out that the upgrade involved reorganizing the service workflow by reviewing applications through the service center and reducing necessary documents to a single document.
Al Mannai remarked, “The development is part of the Ministry’s ongoing plan to modernize services for the minors’ sector, improve operational efficiency, and enhance user experience in line with government digital transformation efforts.”
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints “Tawasul,” investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
