Manama, June 11 (BNA): The Ministry of Health transformed the authorization service for electronic healthcare services into an improved digital service that allows authorized representatives to obtain electronic authorization from commercial registration owners through the electronic system as part of government efforts to improve the quality of services and re-engineer procedures.
قيام وزارة الصحة بتطوير خدمات الأذون الإلكترونية لخدمات الرعاية الصحية
The service helps to streamline processes, improve transaction efficiency, and give beneficiaries an integrated digital experience by enabling authorized representatives to submit transaction requests and necessary services to the Ministry of الصحة on behalf of commercial registration owners.
Through the complete digital transformation of the service, the processing time under the improved service has been lowered from 10 working days to an instantaneous, automated process. There are now only three application steps, and there is no longer a need to provide paperwork to the service provider. Additionally, the number of required permissions has been lowered by at least 25%.
In order to increase accessibility and give beneficiaries a more effective and seamless experience, the ministry has further improved the systems in use, improved the user interface and user experience, and unified service information published across several media.
The Ministry of Health’s Undersecretary, Dr. Lulwa Rashid Showaiter, stated that the service is a component of the ministry’s adoption of cutting-edge digital solutions meant to boost the effectiveness of government services, improve performance quality, streamline processes, and fortify the business environment in support of digital transformation and increased transparency and dependability in service delivery.
According to Dr. Showaiter, the service’s introduction demonstrates the ministry’s dedication to improving its offerings in a way that saves time and effort for owners of commercial registrations and authorized representatives, increases the efficiency of the work system, and enhances the beneficiary experience in general.
تم تسجيل أكثر من 300 1 من الخدمات الحكومية وترجمتها ونشرها كجزء من الجهود الحكومية المتواصلة تطوير :: خدمات الحكومة وإعادة تصميمها؛ ويجري حالياً تطوير حوالي 800 خدمة وإعادة تصميمها في عدة قطاعات حكومية.
The National System for Suggestions and Complaints "Tawasul," investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
وتعمل هذه المبادرات على تعزيز عملية التحول الرقمي للحكومة، وتعزيز تجارب المستفيدين، وتحسين الكفاءة الإجرائية، وتحسين جودة الخدمة.
