Manama, July 27 (BNA): The Ministry of Justice, Islamic Affairs, and Waqf expanded its Reconsideration of Decisions service within the Minors Sector as part of continuous government efforts to enhance and re-engineer the quality of public services. This allows individuals under guardianship and those in charge of their affairs to submit requests for reconsideration of decisions made on their applications for review and redetermination in accordance with the approved procedures.
وزارة العدل تعزز إعادة النظر في خدمة القرارات الخاصة بقطاع القصر
The processing time has been shortened from 48 working days to 14 working days under the improved service. One supporting document is now all that is needed, and 25% fewer approvals are needed to receive the service. In order to increase accessibility and provide more clarity on requirements and procedures, information regarding the service has also been consolidated across all official media.
The Ministry of Justice, Islamic Affairs and Waqf’s Undersecretary for Justice and Islamic Affairs, Judge Isa Sami Al Mannai, stated that the improvement of services offered to individuals under guardianship is a component of the ministry’s continuous efforts to streamline processes, increase service effectiveness, and give beneficiaries more accessible and adaptable service channels, all of which enhance user experience and expedite transaction completion.
In order to streamline processes and expedite the review and determination of requests more effectively, he said the development included reorganizing the service workflow by reviewing applications through the service center, reducing the necessary documents to a single supporting document, and increasing the use of the authorized electronic channels for submitting applications.
In keeping with the government’s efforts to provide beneficiaries with faster, more flexible, and more efficient services, the improvement is a component of the ministry’s ongoing plan to modernize services offered by the Minors Sector, enhance procedural efficiency, and advance the digital transformation of government services.
سُجِّل ما يزيد على 300 1 من الخدمات الحكومية وترجمتها ونشرها كجزء من الجهود الحكومية المتواصلة لتطوير وإعادة تصميم الخدمات الحكومية؛ ويجري حالياً نحو 800 خدمة التنمية واعادة تصميمها عبر عدة قطاعات حكومية.
ويشكل النظام الوطني للاقتراحات والشكاوى، وتواصل، وردود فعل المستثمرين، واستقصاءات المتسوقين السريين التي تقيّم الخدمات الحكومية، وإدخال أدلة إرشادية، واتفاقيات مستوى الخدمة الأساس لذلك.
وتعمل هذه المبادرات على تعزيز عملية التحول الرقمي للحكومة، وتعزيز تجارب المستفيدين، وتحسين الكفاءة الإجرائية، وتحسين جودة الخدمة.
