Manama, April 23 (BNA): The National Health Regulatory Authority (NHRA) has developed its health product registration service to improve customer experience through a newly upgraded electronic system aligned with internationally recognized standards as part of ongoing government efforts to improve service quality and re-engineer procedures.
NHRA enhances health product registration service
Strengthened computerized verification procedures to guarantee data accuracy and procedural integrity are part of the improved service, which also improves patient and community safety and raises the standard of health goods in the Kingdom of Bahrain. Agents can now submit applications in line with new protocols that adhere to international standards thanks to the improved system.
The service level agreement has been streamlined, the service completion time has been shortened from 20 to 15 working days, and the application process has been reduced to four steps: submission, document upload and fee payment, departmental review, and approval via the “Adweya” digital system. Additionally, service data has been consolidated across all channels to improve customer partnership, efficiency, and quality.
The move is in line with the Authority’s objective to implement cutting-edge digital technologies that support its vision to improve healthcare quality and safeguard safety, according to Dr. Ahmed Mohammed Al Ansari, Chief Executive of the NHRA.
The initiative, he continued, demonstrates the Authority’s dedication to updating its services on a regular basis, cutting down on time and effort for businesses and agents, improving regulatory effectiveness, and assisting the health sector’s digital transformation objectives.
More than 1,300 government services have been documented, translated, and published as part of ongoing government efforts to develop and re-engineer services; 800 services are currently undergoing development and re-engineering across various sectors based on input from investors, mystery shoppers, and the national suggestions and complaints system “Tawasul.” In order to enhance effectiveness, service quality, beneficiary experience, and assist government digital transformation, these initiatives also included the introduction of guidelines and service level agreements.
