Manama, May 4 (BNA): The Ministry of Housing and Urban Planning created the “Housing Application Allocation” service by transforming it into a fully automated internal digital procedure that immediately precedes the issuance of electronic contracts as part of ongoing government efforts to improve service quality and re-engineer procedures. The goal is to improve customer experience, speed up transactions, and raise the efficiency and quality of services provided.
Housing Ministry develops housing allocation service and reduces processing time to one working day
By cutting the processing time from two days to one working day, the new service has improved operational efficiency. The system automatically links the address to the citizen’s application to issue the electronic contract after the electronic draw for the housing unit or plot is completed. This eliminates the need for paper procedures and increases the speed and accuracy of government performance. The development is based on 100% automation of the procedural workflow.
According to Minister of Housing and Urban Planning Amna bint Ahmed Al Rumaihi, the development intends to streamline the user journey by cutting down on internal procedural procedures, saving beneficiaries time and effort. In keeping with goals to improve the quality and transparency of housing services, she pointed out that the re-engineering of the process has also resulted in a 50% reduction in required documentation and a 25% reduction in required approvals.
The enhancement creates an integrated technical step that starts right after the electronic draw process, connects internally with the housing services system, and uses interconnected technical systems for all processes, including contract issuance and authentication.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints “Tawasul,” investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
