Manama, Feb. 15 (BNA): The Ministry of Justice, Islamic Affairs, and Waqf created a service for the purchase or sale of movables for minors as part of government efforts to improve and re-engineer the quality of services. This service allows guardians and others with comparable legal status to submit requests to buy or sell electrical appliances, valuable assets, and other items.
قيام وزارة العدل بتطوير خدمات بيع وشراء صغيرة
Applications can be monitored via the Minor Affairs and Funds Service Center under the upgraded service. Five working days instead of ten have been added to the service completion duration. The required documentation has been reduced to a single document, and the parties’ approval form has been harmonized. The number of necessary approvals has been cut by 25%, the application procedure has been shortened to a maximum of four steps, and the service level agreement has been lowered by at least 25%. Faster processing and increased procedural efficiency and quality have resulted from the conversion of application forms into electronic formats and the unification of service information across all channels.
Given its role in protecting their rights, streamlining processes pertaining to their affairs, and guaranteeing their best interests in compliance with established frameworks, Issa Sami Al Mannai, Undersecretary of the وزارة العدل and Islamic Affairs and Waqf for Justice Affairs, stated that the ongoing improvement of services offered to minors and those of similar legal status constitutes a central pillar of the ministry’s work system.
وقد تم إصدار أكثر من 1300 خدمة حكومية وترجمتها وتوثيقها كجزء من الجهود الحكومية المستمرة لتطويرها وإعادة هندستها؛ ويجري الآن تطوير ما يقرب من 800 خدمة وإعادة هندستها في مختلف القطاعات الحكومية.
ويوفر النظام الوطني للاقتراحات والشكاوى، وتواصل، وردود فعل المستثمرين، واستقصاءات المتسوقين السريين لتقييم الخدمات الحكومية، وإدخال أدلة إرشادية واتفاقيات مستوى الخدمة، وغيرها من الاقتراحات والتعليقات حول الخدمات الحكومية الأساس لذلك.
تعزز هذه المبادرات عملية التحول الرقمي للحكومة ، وتعزز تجارب المستفيدين ، وتحسن الكفاءة الإجرائية ، وتحسن خدمة الجودة.
