Manama, Aug. 17 (BNA): The Ministry of Industry and Commerce created the application service for registering a trademark or service mark in a single class as part of continuous government initiatives to enhance service quality and re-engineer services. In order to guaranty trademark protection, the service allows users to apply for trademark registration. Before moving on to the next steps of the trademark registration procedure, the application is first reviewed through the service from a technical and legal standpoint.
Industry Ministry develops trademark, service mark registration service
Both the amount of time needed to complete the service and the quantity of papers and approvals needed have decreased under the established service. Application forms have been transformed into electronic forms, the user interface and experience have been enhanced, the application steps and procedures have been streamlined, and service information released across several channels has been standardized. These actions help to streamline the process of acquiring the service and improve the effectiveness of its provision.
The Ministry of Industry and Commerce’s Undersecretary, Eman Ahmed Al Doseri, confirmed that the service’s development is a part of the ministry’s continuous evaluation of its services and service delivery standards, improving work efficiency and guaranteeing more customer clarity.
In addition to improving the effectiveness of the work system and the quality and efficiency of the services offered, she saw the ministry’s eagerness to keep expanding its offerings in accordance with the needs of beneficiaries.
She clarified that, in compliance with the approved requirements, the developed service allows applicants to electronically submit an application to register a national trademark or service mark in one class of the Nice International Classification of Goods and Services, whether for non-visible marks like sound or scent marks or visible marks like words or images. This shortens the time and effort needed to finish the registration application and gives beneficiaries simpler, more understandable procedures.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
