Manama, Aug. 5 (BNA): The Ministry of Transportation and Telecommunications has created a remote technical inspection service for boats and jet skis as part of the government’s continuous efforts to improve service quality and re-engineer government services. The digital service improves efficiency and user experience by streamlining technical inspection processes and allowing beneficiaries to finish the service without in-person attendance.
Transportation Ministry develops remote technical inspection service for boats and jet skis
After submitting an electronic application through the Small Ships Registration Portal (ssrp.marasi.gov.bh), paying the necessary fees, and scheduling an inspection appointment, owners of jet skis and small boats under six years old can complete the technical inspection via a video call under the enhanced service. On-site technical inspections are no longer necessary thanks to the new procedure.
The complete digitalization of its processes, enhancements to the user interface and user experience, streamlined processes, a 50% decrease in the number of approvals needed to obtain the service, the unification of service information across all government channels, and a 25% reduction in the service-level agreement (SLA) timeline are all included in the service enhancement.
The service was created as part of the ministry’s adoption of cutting-edge digital solutions that support the complete digital transformation of its services, enhance operational efficiency, and streamline procedures for beneficiaries, according to Bader Hood Al Mahmood, Undersecretary for Ports and Maritime Affairs at the Ministry of Transportation and Telecommunications. This is in line with the government’s direction to develop and improve the quality of government services.
In order to save beneficiaries time and effort, increase the effectiveness of the boat and jet ski registration system, and improve the user experience by offering integrated, easily accessible digital services, he continued, the improvement reflects the ministry’s dedication to continuously improving its services.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret-shopper reports assessing government services, the introduction of guidance manuals, and service-level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
