Manama, July 14 (BNA): The Labour Market Regulatory Authority (LMRA) transformed its appeal service for foreign worker absence notifications into a digital service as part of government efforts to improve the quality of services and re-engineer services. This allows foreign workers to file an appeal within 11 working days of the notification being filed.
LMRA develops digital service for appeals against foreign worker absence notifications
The upgraded service has unified service information across all channels, decreased the number of administrative approvals needed to finish the process by 25%, and increased efficiency by offering a more straightforward and understandable user experience. Three working days are allotted for processing applications.
The service was created as part of the authority’s attempts to implement cutting-edge digital solutions that boost service efficiency, streamline processes, and enhance the customer experience, according to Ahmed Ebrahim Al Aradi, Deputy Chief Executive for Services and Business Operations at the LMRA.
According to him, the program demonstrates the LMRA’s dedication to consistently raising the caliber of its services, saving beneficiaries time and effort, and boosting the efficiency of the labor market system.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
