Manama, June 17 (BNA): The Labour Market Regulatory Authority (LMRA) improved its service for correcting the work permit status of domestic workers registered under deceased employers as part of continuous government efforts to improve service quality and re-engineer procedures.
LMRA launches enhanced digital service for correcting domestic worker work permit status after employer’s death
By granting a new work permit under a different employer or canceling the current one and making it easier for the worker to leave the Kingdom of Bahrain, the new digital service allows for the adjustment of a domestic worker’s status.
The number of necessary papers has been decreased by 50% and the processing time has been shortened from 10 working days to one working day under the improved service. Additionally, a 25% reduction in the number of permissions needed and the unification of service information across all channels have improved procedural clarity, improved service quality, and given beneficiaries a more streamlined and efficient experience.
According to LMRA Deputy Chief Executive for Services and Operations Ahmed Ibrahim Al Aradi, the service is a reflection of the authority’s use of cutting-edge digital solutions that boost service effectiveness, streamline processes, and enhance the beneficiary experience.
The improvement, he continued, shows the LMRA’s dedication to improving its services in a way that saves beneficiaries time and effort and boosts the efficiency of the labor market system.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints “Tawasul,” investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
