Manama, May 6 (BNA): The University of Bahrain has improved its enrollment certificate issuance service as part of government initiatives to improve service quality and reengineer processes.
University of Bahrain enhances enrolment certificate issuance service
Through the national portal, bahrain.bh, the improved service allows students to access official documents, such as evidence of enrollment, registration status, projected graduation, non-enrollment, temporary withdrawal, final withdrawal, and admission certificates.
Processing time has been shortened from three working days to instant issuance under the improved service. With certificates issued digitally and equipped with a QR code that enables verification of authenticity, validity, and alignment with official records, the procedure is now completely automated, enhancing dependability and reducing abuse.
The University of Bahrain’s president, Dr. Fuad Mohammed Al Ansari, confirmed that the service improvement is a reflection of the institution’s use of cutting-edge digital solutions to boost productivity and utilize technology while improving the student experience.
The development, he continued, demonstrates the university’s dedication to improving its services in a way that saves time and effort for institutions and students while also increasing operational effectiveness. He pointed out that the service allows users to choose and issue certificates instantaneously through the national portal, and it serves newly admitted students, enrolled students, those anticipated to graduate, and those temporarily or permanently removed.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
