Manama, Feb. 12 (BNA): The National Health Regulatory Authority (NHRA) has created the Quality Improvement Plan Review Service for healthcare facilities as part of government initiatives to improve and re-engineer the quality of services. In order to improve the experience of healthcare institutions applying for accreditation under the National Accreditation Program, the effort seeks to expedite request processing, update processes, and streamline procedures.
الهيئة تطور خدمة مراجعة خطة تحسين الجودة
The processing time for evaluating quality improvement plans has been shortened from 23 working days to two days under the enhanced service. This comes after the processes have been simplified and re-engineered. Now, healthcare organizations can submit review requests by providing a thorough explanation of the action plans and development measures connected to the suggestions made in accreditation reports. The update promotes a better client experience, more efficiency within the regulatory and certification framework, higher-quality results, and an improved workflow.
وفقا ل NHRA CEO Dr. Ahmed Mohammed Al Ansari, the service development is in line with the authority’s use of creative ways to provide effective and high-quality services. According to him, it is helping organizations recognized by the National Accreditation Program for Healthcare Institutions have better experiences.
Al Ansari went on to say that the move demonstrates NHRA’s dedication to consistently assessing service quality in order to guarantee adherence to globally accepted best practices and scientific standards. He pointed out that the action will help medical facilities properly and efficiently fulfill accreditation standards.
وقد تم إصدار أكثر من 1300 خدمة حكومية وترجمتها وتوثيقها كجزء من الجهود الحكومية المستمرة لتطويرها وإعادة هندستها؛ ويجري الآن تطوير ما يقرب من 800 خدمة وإعادة هندستها في مختلف القطاعات الحكومية.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals and service level agreements, and other suggestions and feedback about government services provide the basis for this.
وتعمل هذه المبادرات على تعزيز عملية التحول الرقمي للحكومة، وتعزيز تجارب المستفيدين، وتحسين الكفاءة الإجرائية، وتحسين جودة الخدمة.
