Manama, Jan. 28 (BNA): The Ministry of Housing and Urban Planning created the Tas’heel finance service by fully automating it at a rate of 100% and electronically connecting it with financing institutions as part of government initiatives to improve service quality and reengineer operations.
Housing Ministry develops Tas’heel financing service
In addition to eliminating a number of necessary documents, the enhanced service has shortened the completion time from ten days to five days. A copy of the applicant’s passport and valid family passports, a copy of the marriage contract, a copy of the divorce document for the second, third, and fifth categories, a copy of the death certificate and the legal inheritance deed in the event of the applicant’s death, an original stamped bank statement with the international bank account number (IBAN), a copy of a valid residence permit for a non-Bahraini husband or wife, and a certificate of non-coverage from the Social Insurance Organization (SIO) in the event of unemployment. This helps to streamline processes and enhance the client experience.
The improved version of the electronic Tas’heel financing options service, according to Minister of Housing and Urban Planning Amna bint Ahmed Al Rumaihi, is based on complete automation of the procedural path at a rate of 100%, from application submission to completion, without the need for any printed paper transactions. By ensuring that assistance reaches individuals who are entitled to it in the most convenient way possible, this helps to improve the government work system and increase execution efficiency.
She pointed out that the service update is a component of a larger strategy to create electronic services. Similar improvements for several additional housing services will be introduced in the near future, improving the efficiency of the government system, assisting in the accomplishment of digital transformation goals, and providing the concrete benefits that citizens have hoped for.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
