Manama, Sep. 27 (BNA): The Supreme Council for Environment (SCE) developed its service for requesting permits to import chemicals subject to the Chemical Weapons Convention (CWC) in an effort to improve oversight of their import and ensure compliance with the Convention and pertinent national legislation. This is part of ongoing government efforts to improve the quality of services and re-engineer procedures.
SCE develops chemical import permit service
The service-level agreement duration has been shortened by 25%, the number of necessary papers has been cut by 50%, and the processing time has been shortened from 20 working days to five under the improved service. Along with enhancements to the user interface and experience, streamlined processes, and improved technologies, the service has also attained 100% digital transformation.
Increased efficiency and a simpler experience for beneficiaries have resulted from the conversion of application forms to electronic forms and the standardization of published service information across all channels.
The SCE’s Chief Executive Officer, Amna Hamad Al Rumaihi, stated that measures to further increase the effectiveness of regulatory and oversight work and raise the caliber of services offered to beneficiaries include the creation of digital services and the streamlining of processes.
According to her, creating the service speeds up review and approval processes, increases data accuracy and regulatory compliance, and boosts monitoring and inspection effectiveness. Additionally, it helps the business climate and saves time and effort for investors and companies.
According to Al Rumaihi, the service allows businesses to request a permit to import chemicals covered by the Chemical Weapons Convention into the Kingdom of Bahrain, as long as the chemical has been registered through the chemical import service beforehand and is within authorized annual quantities. For every shipment, a different application needs to be submitted.
The Chief Executive stated that in order to improve efficiency and give beneficiaries a more straightforward and seamless experience, the SCE will keep using digital solutions and expanding its offerings.
Over 1,300 government services have been documented, translated, and published as part of continuous government efforts to develop and re-engineer services; 800 of these services have undergone development and re-engineering across multiple government sectors.
The National Suggestions and Complaints System (Tawasul), investor input, mystery shopper reports evaluating government services, and the implementation of guidelines and service-level agreements have all contributed to these changes. The actions are intended to help the government’s digital transformation, improve beneficiary experience and service quality, and increase procedural efficiency.
