Manama, May 5 (BNA): The Ministry of Labour transformed its employer request and inquiry tracking service into a new digital service as part of ongoing government efforts to improve service quality and re-engineer procedures. This allows employers to communicate with ministry coordinators to follow up employment procedures effectively and quickly, with complete documentation of communication outcomes.
Labour Ministry develops employer inquiry and request tracking service
The execution time has been shortened from five working days to one working day under the improved service. The National Employment Platform now allows beneficiaries to directly submit contact requests, resulting in a minimum 25% reduction in service level agreement timelines. With complete automation of its procedural workflow, the platform has completely converted the service into an electronic service (100%). A better user interface and streamlined processes are also part of the development, which will increase government performance and save users time and effort.
The Ministry of Labour’s Undersecretary, His Highness Shaikh Khalifa bin Salman bin Mohammed Al Khalifa, stated that the service is a reflection of the Ministry’s ongoing adoption of cutting-edge digital solutions to expedite employment procedures by decreasing follow-up time, improving user experience through direct and accessible communication channels with ministry coordinators, and improving services offered to beneficiaries, supported by complete digital transformation and transparent procedures that guarantee faster processing.
The launch, according to HH Shaikh Khalifa bin Salman, demonstrates the Ministry’s dedication to enhancing service development and process quality while bolstering the efficacy of the work system.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints “Tawasul,” investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
