Manama, April 29 (BNA): As part of continuous government initiatives to boost service quality and expedite procedures, the Social Insurance Organization (SIO) has improved its pension payout request service for private sector workers.
Social Insurance Organisation enhances pension service for private sector, reduces processing time to five days
Through a unified review and approval process by the relevant department, the upgraded service allows eligible insured individuals in the private sector to electronically submit pension requests without the need for in-person visits, cutting the processing time from thirty working days to five days. This is followed by disbursement and inclusion in the monthly pension list.
Additionally, the development decreased service delivery timescales, streamlined processes into a single workflow, and cut the number of application phases from seven to four. In order to increase accessibility, efficiency, and dependability, improvements were made to the system interface and user experience as well as the unification of service information across official channels.
The service reflects continuous efforts to improve service quality, streamline processes, shorten processing times, and increase operational efficiency and effectiveness, according to Sahar Rashid Al Mannai, Chief Executive Officer of the SIO. He added that similar improvements are anticipated to extend to other services.
Approximately 800 services are undergoing development and reengineering across sectors, and over 1,300 services have been recorded, translated, and published as part of larger government initiatives to enhance public services. The National Suggestions and Complaints System “Tawasul” feedback, investor input, and service evaluation reports serve as the foundation for these initiatives. Additionally, guidance manuals and service level agreements have been introduced to improve efficiency, service quality, and user experience while supporting government digital transformation.
