Manama, April 21 (BNA): The Ministry of Housing and Urban Planning has announced the launch of an electronic usufruct contract service, which will allow qualified citizens to complete contract approvals digitally more quickly and efficiently as part of ongoing government efforts to improve the quality of public services and re-engineer procedures.
Housing Ministry launches electronic usufruct contract service
Beneficiaries can now approve contracts online without having to be present in person thanks to the new service, which cuts the processing period from five working days to two. The solution lowers the number of necessary trips, saves time and effort, and offers a trustworthy electronic reference that is available when needed. Every step of the process, from contract approval to completion, is completely automated, doing away with paper-based transactions and promoting better government performance.
The three primary elements of the service are the electronic approval of usufruct contracts without the need for physical presence, the ability to examine authorized contracts, and the ability to download papers, all of which improve information accessibility and procedural clarity.
The National System for Government Document Verification is integrated with the service, according to Amina bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning. Each contract is assigned a QR code that allows beneficiaries and pertinent entities to instantly verify contract details via the official platform. This makes it easier to verify documents and increases their trustworthiness.
In order to provide a safe and transparent digital environment that is in line with best technological practices, she continued, the launch responds to public proposals made through a variety of channels with the goal of streamlining procedures, cutting down on time and effort, and doing away with paper-based processes.
More than 1,300 government services have been documented, translated, and published as part of ongoing government efforts to develop and re-engineer services; of these, 800 have undergone development and re-engineering across multiple sectors, according to the ministry. Feedback from investors, reports from mystery shoppers assessing government services, and ideas and complaints received through the national “Tawasul” system all influenced these changes. Additionally, the government’s digital transformation plan has been advanced by the introduction of guidance manuals and service level agreements, which have increased efficiency, service quality, and user experience.
