October 16, Manama (BNA): A strategic relationship between Batelco by Beyon and Infobip, a world leader in cloud communications, was signed during GITEX Global 2025, one of the biggest technology exhibitions in the world, which is being held in Dubai till October 17.
Batelco by Beyon signs partnership with Infobip to launch Omni-Channel Platform
With this collaboration, Batelco will introduce an Omni-Channel platform powered by Infobip, a Communications Platform-as-a-Service (CPaaS) solution that enables companies, especially those in the banking, finance, and SME sectors, to transform their client interactions.
Through a secure and consistent interface, this dynamic multi-channel communication platform allows businesses to interact with their customers in a seamless manner across a variety of touchpoints, including SMS, WhatsApp, email, phone, in-app messaging, and more.
The platform’s sophisticated API features make it simple to integrate with current company systems and offer real-time analytics, personalized automation, and improved operational efficiency. In addition to providing individualized client experiences and maintaining strong data security and complete regulatory compliance, this enables organizations to grow communication, adjust strategy, and provide outstanding customer experiences.
The new platform guarantees safe and dependable message delivery by proactively choosing the best communication path for every encounter. This ensures quick, reliable, and efficient message delivery, assisting companies in increasing client engagement, fortifying bonds, and establishing enduring trust.
“Our partnership with Infobip represents a significant step forward in Batelco’s commitment to supporting the digital transformation journey of businesses in Bahrain and the region,” stated Abdulla Danesh, General Manager Enterprise at Batelco. By launching an Omni-Channel platform, we’re giving businesses a communication tool that’s ready for the future and lets them engage with their clients more efficiently, securely, and intelligently than ever before.”
“Batelco is committed to equipping Bahraini enterprises with the fastest and most reliable digital communication tools available,” he stated.
