Manama, Feb. 17 (BNA): In line with globally recognized best practices and standards in the civil aviation industry, the Ministry of Transportation and Telecommunications has created a new digital service for the issuance and renewal of airworthiness certificates as part of government efforts to improve and re-engineer the quality of services. This service aims to streamline procedures, increase operational efficiency, and save beneficiaries time and effort.
Transportation Ministry develops airworthiness certificate issuance and renewal service
Along with a reduction in the number of procedural steps, the upgraded service has shortened the processing period from 30 working days to 15 working days. The electronic licensing system now allows applications for the issuance or renewal of airworthiness certifications for all aircraft registered and operating in the Kingdom’s national registry, which speeds up processing and enhances the beneficiary experience.
“This service’s development reflects the Ministry’s adoption of innovative digital solutions that enhance procedural efficiency, improve service quality, and align with the requirements of the International Civil Aviation Organization (ICAO), which supports aviation safety and strengthens the Kingdom’s competitiveness in the aviation sector,” said Hussain Ahmed Al Shuail, Undersecretary for Civil Aviation Affairs at the Ministry of Transportation and Telecommunications.
Noting that the certificate is one of the essential documents verifying an aircraft’s airworthiness in compliance with applicable requirements and regulations under ANTR Part V, he continued, “the launch of the service demonstrates the ministry’s commitment to continuously developing its services in ways that reduce time and effort and enhance overall operational effectiveness.”
Over 1,300 government services have been released, translated, and documented as part of continuous government efforts to develop and re-engineer them; approximately 800 services are now being developed and re-engineered across different government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals and service level agreements, and other suggestions and feedback about government services provide the basis for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
