Manama, Feb. 15 (BNA): The Ministry of Justice, Islamic Affairs, and Waqf created a service for the purchase or sale of movables for minors as part of government efforts to improve and re-engineer the quality of services. This service allows guardians and others with comparable legal status to submit requests to buy or sell electrical appliances, valuable assets, and other items.
Justice Ministry develops minor movables sale and purchase service
Applications can be monitored via the Minor Affairs and Funds Service Center under the upgraded service. Five working days instead of ten have been added to the service completion duration. The required documentation has been reduced to a single document, and the parties’ approval form has been harmonized. The number of necessary approvals has been cut by 25%, the application procedure has been shortened to a maximum of four steps, and the service level agreement has been lowered by at least 25%. Faster processing and increased procedural efficiency and quality have resulted from the conversion of application forms into electronic formats and the unification of service information across all channels.
Given its role in protecting their rights, streamlining processes pertaining to their affairs, and guaranteeing their best interests in compliance with established frameworks, Issa Sami Al Mannai, Undersecretary of the Ministry of Justice and Islamic Affairs and Waqf for Justice Affairs, stated that the ongoing improvement of services offered to minors and those of similar legal status constitutes a central pillar of the ministry’s work system.
Over 1,300 government services have been released, translated, and documented as part of continuous government efforts to develop and re-engineer them; approximately 800 services are now being developed and re-engineered across different government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals and service level agreements, and other suggestions and feedback about government services provide the basis for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
