Manama, Feb. 8 (BNA): The Ministry of Transportation and Telecommunications introduced electronic services for the issue, renewal, and revision of aviation maintenance certificates as part of government initiatives to improve service quality and reengineer operations. The service seeks to ensure the safety and effectiveness of aircraft maintenance operations by confirming that pertinent companies are adhering to established standards and civil aviation requirements.
Transportation Ministry launches electronic services for aircraft maintenance certificates
The processing time for aviation maintenance certificates has been greatly shortened thanks to these services. While keeping the technical review requirements and the submission of supporting documentation in line with approved processes, the issuance period has been shortened from 60 working days to 20 days, the renewal period from 30 days to 12 days, and the amendment period from 30 days to 15 days. Additionally, there are fewer stages than with the prior system, which depended on email correspondence or in-person attendance.
The introduction of these digital services, according to Hussain Ahmed Al Shuail, Undersecretary for Civil Aviation Affairs at the Ministry of Transportation and Telecommunications, demonstrates the ministry’s adoption of creative solutions that improve procedural efficiency and save time and effort for pertinent entities while upholding safety regulations and authorized standards, thereby enhancing the efficacy of the work system.
He clarified that the services support the safety and effectiveness of aircraft maintenance operations and help keep up with the operational requirements of this crucial industry by enabling the submission of applications for the issuance, renewal, and amendment of aircraft maintenance certificates through the electronic licensing system.
Over 1,300 government services have been released, translated, and documented as part of continuous government efforts to develop and re-engineer them; approximately 800 services are now being developed and re-engineered across different government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals and service level agreements, and other suggestions and feedback about government services provide the basis for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
