Manama, Jan. 21 (BNA): The Ministry of Justice, Islamic Affairs, and Waqf created the instant letter issuance service at the Minors Affairs Administration Services as part of government initiatives to improve the quality of services and re-engineer them. By visiting the center or via the Kingdom of Bahrain’s National Portal, bahrain.bh, the service seeks to provide beneficiaries with instant access to official letters pertaining to their transactions.
Justice Ministry develops instant letters issuance service
Judge Issa Sami Al Mannai, Undersecretary of the Ministry of Justice and Islamic Affairs and Waqf for Justice Affairs, emphasized the significance of creating the instant letters issuance service, pointing out that it directly helps to speed up transaction completion, save beneficiaries time and effort, streamline administrative processes, improve the caliber of government services, and provide a more seamless customer experience.
Beneficiaries of the established service can instantly acquire a variety of letters and authorizations pertaining to financial entitlements and real estate concerns through the Minors Affairs Administration Services. In addition to real estate authorizations for receiving the title deed, submitting requests to dispose of property, refunding insurance deposits, activating or authorizing electricity and water accounts, and requesting account closure, these letters are sent to pertinent entities about financial support, authorization to request the transfer of share dividends, and other matters. These letters help to streamline financial and real estate procedures and expedite transaction completion.
A set of services pertaining to automobiles, business records, and official statements are also included in the instant letters issuing service. In addition to statements and certificates issued based on case files, these include the issuance of authorization letters to lift the non-disposal condition on vehicles, authorization to cross the King Fahd Causeway, and authorization related to the renewal of commercial registrations and employee residencies.
These include improving procedural efficiency and the caliber of services offered to beneficiaries, as well as releasing a statement on the termination of guardianship and a certificate attesting to the existence of a natural guardian.
Over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to develop and re-engineer government services; approximately 800 services are currently undergoing development and re-engineering across several government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals, and service level agreements serve as the foundation for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
