Manama, April 27 (BNA): The Ministry of Housing and Urban Planning upgraded its electronic service for finishing homeownership procedures into a proactive service that is provided directly to citizens. This allows beneficiaries to complete ownership procedures digitally without having to submit applications.
Housing Ministry launches proactive homeownership service, cuts processing time to 20 days
Processing time is now only 20 working days instead of 60 thanks to the improved service. After paying all monthly installments, beneficiaries can finish ownership proceedings right away without filing a request to the ministry. Additionally, the service improves government performance efficiency by automating every step of the procedure, from the issue of the ownership document to the completion of the beneficiary period and full payment of the unit value.
According to Minister of Housing and Urban Planning Amna bint Ahmed Al Rumaihi, the proactive service is a component of the ministry’s continuous efforts to modernize housing services and boost efficiency in accordance with government directives to raise service quality and satisfy citizens’ expectations.
The Housing Minister further stated that the service is being developed in response to suggestions made by citizens via a variety of channels, with the goal of streamlining processes, cutting down on time and effort, and doing away with paper-based transactions while offering a transparent and safe digital environment in accordance with best technical practices.
The effort, according to Minister Al Rumaihi, is in line with the Government Plan 2023–2026, which aims to improve quality of life, give the finest services to citizens, encourage innovation in government operations, and deliver more flexible and sustainable services.
Additionally, she emphasized that over 1,300 government services have been recorded, translated, and published as part of continuous government efforts to enhance and re-engineer services, with 800 services undergoing development and re-engineering across many disciplines. The enhancements were based on input and recommendations obtained via the “Tawasul” national suggestions and complaints system, which included investor comments and evaluation reports from mystery shoppers.
In order to strengthen user experience, streamline processes, improve service quality, and assist the government’s digital transformation initiatives, guidance manuals and service level agreements have also been introduced.
