Manama, Feb. 18 (BNA): The Urban Planning and Development Authority (UPDA) has created a facility for evaluating requests from government organizations to register and assign government sites as part of the government’s efforts to improve and re-engineer the quality of services. The program makes it possible to evaluate requests made by government organizations to register unregistered properties or to reallocate specific properties in accordance with local planning regulations.
UPDA announces development of government land allocation and registration service
Under the enhanced service, the completion time has been reduced by 53% compared to the previous mechanism. Additionally, there is no longer a need to present any documents that the applying entity issued. The development also included finishing the service’s complete electronic transformation, which improved user experience and increased procedural efficiency, and combining all procedures pertaining to the pertinent government entities into a single digital platform called “Takhteet” (www.planning.bh), which is an electronic platform for urban planning.
According to UPDA Chief Executive Ahmed Abdulaziz Al Khayyat, the service is a component of the Authority’s adoption of cutting-edge digital solutions meant to improve procedural efficiency and speed up transaction processing in order to deliver land that is ready for development to government entities in a timely and effective manner. This promotes the improvement of service quality and efficiency in accordance with the goals of digital transformation.
He went on to say that the service’s development demonstrates the UPDA’s dedication to improving its offerings in a way that saves institutions time and effort while enhancing the system’s overall efficacy.
Over 1,300 government services have been released, translated, and documented as part of continuous government efforts to develop and re-engineer them; approximately 800 services are now being developed and re-engineered across different government sectors.
The National System for Suggestions and Complaints, Tawasul, investor feedback, secret shopper surveys assessing government services, the introduction of guidance manuals and service level agreements, and other suggestions and feedback about government services provide the basis for this.
These initiatives enhance the government’s digital transformation process, strengthen beneficiary experiences, improve procedural efficiency, and improve service quality.
