Manama, Jan. 21 (BNA): Through the National Portal of the eGovernment, the Civil Defense declared the introduction of new electronic services. As part of the Ministry of Interior’s efforts to streamline procedures for beneficiaries and expedite the completion of their transactions without requiring in-person attendance, these services are offered through the Customer Service Center at the Security Complex.
Civil Defence launches eServices on National Portal
The Director-General of Civil Defense, Brigadier Ali Mohammed Al Kubaisi, clarified that the new package includes several essential services, such as hazardous materials services, evacuation operations services, civil defense training services, and the issuance of certificates attesting to compliance with fire protection and prevention requirements for existing buildings.
He mentioned that the Benayat system is used to deliver engineering and architectural drawing services electronically. If the applicant needs to study or discuss a project, this can be done electronically by scheduling an appointment using the Mawaeed application. Customers can communicate with each other via video conference or WhatsApp at 17139332 at the designated time.
Brigadier Al Kubaisi emphasized the computerized availability of the final inspection certificate service for electrical power connection to new buildings. The Benayat system does not apply to older buildings; instead, applications must be sent by email to Customercare.gdcd@interior.gov.bh.
He continued by saying that the Muharraq Security Complex’s Customer Service Center offers two virtual services: engineering, mechanical, and electrical drawing services via the Mawaeed application and the production of fire reports. The first service can be contacted by email at gdcd.firo@interior.gov.bh or via WhatsApp at 17461100. The second service can be contacted by email at gdcd.drawing2@interior.gov.bh or via WhatsApp at 17239336.
According to Brigadier Al Kubaisi, the center also provides a variety of services via the Ministry of Interior’s electronic system, such as approving engineering drawings, issuing incident reports, carrying out building and facility evacuation operations, organizing training sessions, and supplying information, direction, and necessary documentation for each service.
He emphasized that this move enhances customer satisfaction and performance efficiency by supporting the Ministry of Interior’s efforts to establish smart services and undergo digital transformation. He reaffirmed the center’s dedication to supplying exceptional services to all facets of society, particularly senior residents and those with special needs, by giving them precedence and providing the tools they need to easily complete their transactions.
According to Brigadier Al Kubaisi, the Customer Service Center at the Security Complex has had over 7,003 visits since its opening. In addition to 3,805 transactions via the Mawaeed system, 3,868 phone calls, and 353 requests via the National Suggestions and Complaints System (Tawasul), about 7,356 transactions were received during the current year, of which 3,198 services were performed.
Additionally, he mentioned that the center was awarded the Gold Category rating for the years 2024 and 2025 in the Government Service Assessment Program’s fourth and fifth editions.
