Manama, Jan. 15 (BNA): The Ministry of Transportation and Telecommunications introduced a remote inspection service for the land transport industry as a new digital service intended to speed up the correction of infractions and improve the effectiveness of regulatory operations, as part of government initiatives to improve service quality and reengineer procedures.
Transportation Ministry launches remote inspection service for land transport sector
Institutions with land transportation licenses that are discovered to have infractions during the first field inspection carried out by ministry inspectors are eligible for the remote inspection service. These establishments are given the chance to change their status in compliance with the authorized regulatory frameworks.
The new tool allows licensed institutions to schedule an electronic appointment for a virtual inspection through video conferencing, which eliminates the need for a follow-up field visit by verifying compliance with corrective actions and clearing recorded violations. Faster processes, less operational downtime, and an orderly and compliant resumption of activities are all made possible by this.
The ministry’s implementation of cutting-edge digital solutions to improve the effectiveness of inspection and supervision procedures in the land transport sector is reflected in the service, according to Fatima Abdullah Al Dhaen, Undersecretary for Land Transport and Post Affairs. She pointed out that the remote inspection service will promote regulatory compliance in a flexible and efficient way, speed up infraction clearing processes, and increase satisfaction among licensed institutions.
The introduction of the service, she continued, shows the ministry’s dedication to improving its services in a way that saves institutions time and effort while bolstering the efficacy of the regulatory system, with field inspections continuing as needed and in compliance with authorized protocols.
In a related context, more than 1,300 government services—including the development and reengineering of 800 services across many sectors—have been documented, translated, and published as a result of continuous government efforts to build and reengineer public services. The National Suggestions and Complaints System “Tawasul,” investor feedback, mystery shopper reports assessing government services, and the release of service guides and service-level agreements served as the foundation for these initiatives, which improved procedural efficiency, improved service quality, improved user experience, and supported government digital transformation.
