Manama, Nov. 16 (BNA): The Zayed City Customer Service Center was visited by Kamal bin Ahmed Mohammed, President of the Electricity and Water Authority (EWA).
EWA President reviews upgrade works at Zayed City Customer Service Centre
In order to create a more productive workplace and better customer experience, Kamal bin Ahmed examined the continuing infrastructure and design improvements that are in line with contemporary service center requirements.
He emphasized the Authority’s dedication to constantly improving its service system in order to boost productivity and promote client satisfaction. In order to provide an advanced service environment that reflects the Authority’s commitment to quality, innovation, and sustainable growth, he pointed out that investing in the development of service centers is crucial to an integrated vision.
According to Kamal bin Ahmed, the Zayed City Customer Service Center is one of the busiest, with around 68,300 visitors in 2024 and 45,800 visits through the end of September 2025. In contrast, the Muharraq Governorate Customer Service Center saw 28,600 visitors in 2024 and 22,300 at the end of September 2025. According to him, these numbers demonstrate the increasing demand and the necessity of building branches in accordance with service requirements, guaranteeing increased effectiveness and seamless operations.
The volume of daily transactions handled by the EWA is reflected in the high demand across service channels, he continued, with a total of 100,000 completed transactions in 2024 and 75,000 by the end of September 2025. According to him, these metrics highlight how crucial it is to improve service systems and procedures in order to increase productivity across all service channels.
Kamal bin Ahmed emphasized that the branch has spaces set aside for digital services, urging clients to use electronic platforms for easy and rapid access. He emphasized that the goal of these activities is to lessen dependency on paper-based transactions and improve the idea of digital service delivery.
He added that because of its direct interaction with the public and its function in meeting customer needs, the Customer Service Sector is one of the Authority’s primary divisions. According to him, the EWA prioritizes this industry in its strategic goals in order to provide outstanding service.
According to Kamal bin Ahmed, the EWA has carried out a number of development projects and initiatives in this field, such as the introduction of the Authority’s new website, which offers a comprehensive digital platform with a variety of services and enables clients to electronically submit and track requests without going to service branches.
Customer service centers, electronic services via the EWA site or the MyGov app, a virtual service center, home visitation services, and a round-the-clock contact center that offers assistance and answers consumer questions are just a few of the service channels that the EWA offers.
